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After the sale, the service you deliver will shape the reputation of your business. Your service team owns the responsibility of delivering ongoing customer satisfaction. The way these people are supported, the tools you provide them with and the processes you define for them to work to, are the ingredients for strong customer relationships.
Anthem’s mobile platform is business infrastructure to support your mobile worker, deliver on process and provide them with more time to strengthen your relationship with the customer.
When you drive a moving warehouse, what are the tools of your trade? A work book? Part catalogue? A mobile phone? And you are expected to get to site in record time, fix it when you walk in the door and know the part number of every item in your van.
Need a new tool?
Anthem mobile does away with the traditional tools and puts the power of the office in your palm.
In a world where competitive advantage and cost management are the buzz words of every office, business is demanding more from its service teams. The question is how can we get one more job out of each technician and still ensure quality.
Listening to the customers problem and empathising with their situation is the beginning of every service job but it is only a fraction of the work required to deliver the customer a successful result.
Logging, assigning and despatching the work, procuring parts and getting back a legible job card is a war that is fought everyday within internal and external service teams in businesses all over the world.
Anthem mobile breaks down the communication barriers and automates the information exchange between the office and the field. Anthem mobile links the workforce with a create and share approach to communication.
With Anthem mobile; jobs don’t have to be typed up and printed or phoned or txt to the technician. At the touch of a button a job logged in Perth can be received and actioned by a technician in Sydney. Customer requirements can be communicated on despatch and you can set an appointment or a follow up action with the click of a button.
Built on the Microsoft .NET platform, Anthem mobile delivers access to business information from mobile devices that are connected to the internet. Anthem mobile solutions require little or no modifications to your security policies and infrastructure, as all information is SSL encrypted and sent via web services over Port 433. Anthem provides three connectivity options, always connected, online / offline and sync to meet your business needs. |
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